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Massachusetts General Hospital

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Peter Slavin

Stacy Gardner

Jeffrey Hickey

Megan Bradley

Bonnie Welch

Bethany Daily

Bill Driscoll

Setarreh Massihzadegan

Jeff Davis

Brent Richter

Paul Raines

Nicolas Khoury

Guided by the needs of our patients and their families,Massachusetts General Hospital aims to deliver the very best health care in a safe, compassionate environment; to advance that care through ...

Belmont Boston Cambridge Charlestown Chelsea Danvers Lexington Newton Revere Salem

Boston Charlestown Chelsea Everett Revere Waltham

Police, Security and Outside Services
Contact us Our services
Our mission is to proactively and competently deliver protective and supportive services to the Mass General community, facilitating a welcoming, accessible and safe environment.
Director Bonnie S. Michelman
Between 50,000 and 70,000 people travel through Massachusetts General Hospital facilities each day. The members of the Massachusetts General Hospital Police, Security & Outside Services Department are committed to being “leaders in service and protection” in providing proactive protective services to the Mass General community. 
Throughout the year, we are responsible for the safety and security of more than 25,000 hospital staff, more than 40,000 inpatients and more than 1.5 million outpatient visitors and guests. 
Supported by one of the largest integrated access control systems in the United States, the 300 highly trained department members work to anticipate the needs of the patients, staff and visitors in order to create a safe environment and offer value-added services.
Please take this opportunity to learn more about this superb team of professionals:
Vision
The vision of Massachusetts General Hospital Police, Security and Outside Services over the next three years is to:
Play an integral role to the optimal functioning of the hospital
Demonstrate the tangible value of our work and how our services produce a positive return on investment
Be a leader in the healthcare security industry nationally
Act as a role model and educator for the Massachusetts General Hospital Credo
Take a customer service approach in all situations
Lead, train and educate the Massachusetts General Hospital Community on a myriad of topics 
Act skillfully and with resourcefulness when face with complex problems and situations
Hire and retain superb staff who are committed to the Massachusetts General Hospital mission
Be proactive and responsive to community needs and vulnerabilities
Use cutting-edge technology and communications
Leverage the internet – implementing a dynamic useful website for marketing, education and feedback
Be effective and efficient during deployment of all resource

Valet parking for main campus patients and their visitors is available at both the Wang Ambulatory Care Center (ACC) Lobby and at the Yawkey Center.